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WP4 Education in Handover

Development of intervention training packages

Workpackage leader -
Centre for Learning Sciences and Technologies (Celstec), Open University of the Netherlands, The Netherlands

 

Objectives

The objectives of this workpackage are:

  • to identify and validate factors determining the success of integrating the optimal patient care micro-system continuum,
  • to develop training tools to assist a successful implementation of the communication model.

 

Description of work and role of participants

The following activities will be conducted in WP4:

  • Development of a standard training process including critical content checklist: Based on the identified best practices we intend to create methods for implementing effective communication tools. To maximise the success of the initial training for users of the communication model the ‘training for impact approach’ of Robinson & Robinson (1989) will be applied in order to ensure that all relevant participants and all necessary development activities will be included in the design, delivery and evaluation of the training.
  • Development of tools to be embedded in the daily work that encourage the further mastering of the competencies in daily practice, after the initial training. Though training of professionals can be regarded as a powerful instrument to increase awareness and encourage initial use of the communication model, more effort is needed to ensure the transfer into desired long-term sustainable and appropriate use of the communication model. This requires an overview of conditions that encourage and/or inhibit the use of the communication model.  These conditions are situated, for example, on the level of individuals, teams, work/learning climate and other work conditions. The transfer of learning model proposed by Holton and co-authors (see for example Holton & Baldwin, 2000) addresses these stimulating conditions and barriers and thus provides a sound  framework for the design of training modules and tools that can be embedded in the daily work that encourage the permanent and correct use of the communication model. Although situations vary across Europe the communication model will be developed as such that it can be made specific for individual situations.
  • A plan for implementation: Besides providing for the communication model and accompanying training modules, a plan will be developed that will enhance the successful implementation of the identified best practices. This plan comprises for example, checklists for whom to involve in the implementation process, roles and responsibilities of the involved actors, logical order of implementation activities, proposals for supportive measures during initial training and the long-term use of the model in the work setting, checklist for the analysis of work settings to examine conditions that influence, positively or negatively, the use of the communication tool, and how to cope with these. A digital version (website) of the implementation plan will be developed to allow permanent access to and just-in-time consultation of the implementation plan. Also facilities for discussion (a discussion forum) will be included in this website to facilitate the exchange of experiences with implementation issues.
  • A group of experts from the various European regions will be invited to participate at various stages of the work process of this workpackage to ensure successful cross-cultural implementation. The group of experts will also reflect the various professions that are involved in working with the communication tool. It is likely that face-to-face meetings of the expert group are difficult to organize and therefore as much as possible virtual synchronous but most likely asynchronous meetings will be used to enhance sharing and discussion on relevant topics. Methods like brainstorming and Delphi are appropriate to collect the necessary input of experts to ensure high quality development and delivery of training and tools.


The rationale behind this workpackage is twofold. Firstly, the new knowledge, technology and tools developed in collaboration in the consortium will only reveal their full European added value, if and once they are actively shared with a wider audience of key users in practice. Second, it is in the interest of Europe to increase, broaden and standardise the knowledge, expertise and systems of relevant healthcare workers, policy-makers and scientists in those areas where a European approach of sharing best practices would benefit the national approach. In order to fully facilitate the sharing of these best practices we intend to develop training tools that will assist the effective implementation of the projects results.
OUN is the primary partner in this Workpackage. OUN’s role consists of designing and developing instruction for successful the implementation of communication tools and models that will be developed in WP 2 and 3. Input and cooperation of international partners is required at several steps of design, delivery and evaluation of the methods. At several stages input from the international partners is needed.  This will be indicated below.


The following actions will be undertaken:

Task 4.1 Report on training needs

a)    Literature search and refinement of the activities necessary for task 4.1 in cooperation with the other workpackage partners
b)    Interviewing representatives of Workpackage 2 and 3 to gain sound insights into the communication model
c)    Development of the instruments for conducting the learning needs assessment (thus for the initial training and the further mastering of the competencies in daily work), e.g. interview scheme for the various stakeholders who impact (direct or indirectly) the success of training and further learning
d)    Conducting the data gathering activities with the instruments
e)    Analysing the data
f)    Discussing the conclusions with the workpackage partners
g)    Finalizing the report on training needs and presentation for all partners involved in the project

Task 4.2 Appropriation guideline per region and category

a)    Literature search on specific guidelines (style, form etcetera),  and refinement of activities for deliverable task 4.2 in cooperation with the other workpackage partners
b)    Presenting the report on training needs (task 4.2) to the group of experts of various European regions to ensure successful cross-cultural implementation
c)    Transforming the training needs report to specific guidelines for the various European regions and various settings
d)    Discussing the specific guidelines with representatives of Workpackage 2 and 3
e)    Finalizing the specific guidelines and presentation for all partners involved in the project


Task 4.3 Instructional design report

a)    Refinement of activities for deliverance of task 4.3 in cooperation with all workpackage partners
b)    Literature search on specific instructional design issues to ensure high quality training and learning (e.g. the possibilities for deliverance of initial training in web-based mode, the use of job aids to support further learning in daily work)
c)    Establishing the content for the training and further learning with the use of input of representatives of Workpackage 2 and 3
d)    Detailed blueprint for content, sequence of training and tools for learning activities, delivery modes for the learning and training activities
e)    Presenting the blueprint to the group of experts of various European regions to ensure successful cross-cultural implementation
f)    Finalizing the blueprint and presentation for all partners involved in the project


Task 4.4 Educational materials, including trainer and supervisor instruction

a)Refinement of activities for deliverance of task 4.4 in cooperation with all workpackage partners
b)Further elaboration of the blueprint into final training materials and tools to support day-to-day learning in the workplace
c)Development of instructions for trainers, and guidelines for supervisors and Human Resource Development Managers to ensure that the training and the learning tools after the initial training are effective
d)Consultation (first formative evaluation of all materials) of stakeholders to optimize the quality of the materials
e)Finalizing the materials for use in pilots
f)Development of website with various kinds of information for the users of the materials


Task 4.5 Evaluation report of the training and the tools

a)    Refinement of activities for deliverance of task 4.5 in cooperation with all workpackage partners
b)    Development of evaluation instruments (e.g questionnaires, interview schemes) to collect data in order to establish the use and the effectiveness of the materials for the training and for the tools that support the further learning in the workplace. Also the instruments will allow to collect suggestions for the further improvement of the materials.
c)    Conducting the evaluation activities
d)    Analyzing the data
e)    Discussing the conclusions and recommendations with the workpackage partners, resulting in a draft version of the evaluation report 
f)    Discussing the draft version with representatives of workpackage 2 and 3
g)    Presenting the draft version to the group of experts of various European regions to ensure successful cross-cultural implementation
h)    Finalizing the evaluation report and presentation to all project partners


Task 4.6 Modified training package

a)    Listing the proposals for improvement of the training and the tools into two categories: necessary improvements and desirable improvements and then deciding the plan of work for task 4.6 in cooperation with the other partners in this workpackage
b)    Improving the materials in close co-operation with stakeholders
c)    Finalising the work of this workpackage with a final report (presentations, articles)

Deliverables

D1 Report on training needs and appropriation guideline per region and category
D9 Evaluation report regarding a) training and b) use of tools